Returns & Exchanges

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery for products in new, unused condition and with their original packaging.

To start a return or exchange, contact support@bigbox-otulet.co.uk with your order number and the reason for your request. Where available, a return label will be included in your parcel. Return shipping is free.

We do not charge a restocking fee. Approved refunds are processed within 14 days after the returned item is received.

If an item arrives damaged, faulty or incorrect, contact us with your order number and photos so we can arrange a suitable resolution.

This policy does not affect your statutory rights.